Frequently Asked Questions

Are your pearls real?

Yes. All LUMERA pearls are genuine freshwater pearls, carefully selected for their natural lustre, shape and surface quality.

What type of pearls do you use?

We exclusively work with high quality freshwater pearls, prized for their organic beauty, individuality and durability.

Will every pearl look exactly the same?

No. Freshwater pearls are naturally unique, with subtle variations in shape, size and tone, making each LUMERA piece one of a kind.

Are LUMERA pieces one of a kind?

Yes. Every LUMERA piece is one of one. Because freshwater pearls are naturally unique, no two pearls are ever exactly alike meaning each jewellery piece has its own character and cannot be replicated.

How are your freshwater pearls sourced?

Our freshwater pearls are responsibly sourced from trusted suppliers who uphold ethical and sustainable practices.

Jewellery Care

How do I care for my pearl jewellery?

Pearls are delicate. Avoid contact with perfumes, lotions and chemicals. Wipe gently with a soft cloth after wearing and store separately.

Can I wear my pearls every day?

Yes. Remove them before showering, swimming, exercising or sleeping to preserve their lustre.

How should I store my pearls?

Store in your LUMERA pouch or jewellery box, away from sharp items that could scratch the surface.

Brand & Support

Where is LUMERA based?

LUMERA is a UK based jewellery brand.

How can I contact you?

You can reach us via our Contact page or email us directly contact@lumerajewellery.com, we aim to respond within 24 hours.

If you have any questions not answered here, we’d love to hear from you.